First, check the power adapter and make sure it's plugged in securely. Press the power button for at least 10 seconds to force a restart.
If it still won't turn on, try a different charger. For deeper issues, reset the hardware by pressing Refresh + Power simultaneously for 10 seconds.
How do I fix a frozen screen on my Chromebook?
When your Chromebook screen freezes, a quick fix is to press the Esc + Refresh keys together and then tap the power button.
This hard reset should reboot the device. If it keeps freezing, clear your browser cache or uninstall problematic apps to see if that resolves the issue.
Why is my Chromebook running slow?
If your Chromebook feels sluggish, too many open tabs or extensions could be the culprit. Close unnecessary tabs, disable or remove unneeded extensions, and restart the device.
Performing a “Powerwash” can also help by restoring your Chromebook to its factory settings, which clears out any software clutter.
How do I resolve Wi-Fi connection problems on a Chromebook?
Start by turning your Wi-Fi off and then back on. If that doesn’t work, restart your Chromebook. Forget the network, then reconnect, entering your password again.
Still no luck? Check the router or try a different network to determine if the problem is with your Chromebook or the network itself.
What should I do if my Chromebook’s touchpad isn’t working?
First, clean the touchpad gently with a microfiber cloth to remove any debris. If that doesn't help, restart the Chromebook.
You can also check the touchpad settings in the “Device” section of the settings menu. If it’s still unresponsive, try connecting an external mouse.
How do I fix audio issues on my Chromebook?
If there’s no sound, make sure the volume isn’t muted and that the correct output is selected in Settings > Sound.
Restart the Chromebook and check for Chrome OS updates. Still having issues? Test audio using different apps or headphones. As a last resort, a “Powerwash” might fix persistent audio problems.
Why isn’t my Chromebook charging?
Verify that the charging cable is plugged into both the Chromebook and a working power outlet. Try a different power outlet or a new charger if available.
If the device still doesn’t charge, perform a hard reset by pressing Refresh + Power for 10 seconds. Persistent issues could indicate a hardware fault needing professional repair.
How do I troubleshoot a black screen on my Chromebook?
A black screen could mean a software glitch or hardware problem. Start by pressing the power button for 10 seconds to force a shutdown, then restart.
If the screen stays black, try connecting to an external monitor to see if it’s a display issue. Reset the hardware by holding down Refresh + Power.
What if my Chromebook keyboard isn’t responding?
First, ensure there’s no debris underneath the keys. Restart your Chromebook to refresh its system. If only certain keys are unresponsive, check the language and input settings.
As a last step, reset the Chromebook using the Powerwash function. If the keyboard still doesn't work, it could be a hardware issue.
How can I clear browsing data to resolve issues on my Chromebook?
Clearing your browsing data can fix many Chrome OS issues. Open Chrome, click on the three dots in the upper right corner, go to “Settings,” then “Privacy and Security,” and select “Clear browsing data.” Choose a time range and the types of data you want to clear, like cache and cookies. Restart your Chromebook after clearing.
