Shipping & Return Policy

Chromebooksrus.com accepts returns on most items within 14 days of item delivery. If you receive a defective item or if an item arrives DOA you must contact chromebooksrus.com within 5 days after receiving the item. We will replace the item for you, if the item is no longer in stock you will receive a full refund. ALL returns are subject to a Return Merchandise Authorization from chromebooksrus.com. A return merchandise authorization number can be requested by emailing support@chromebooksrus.com or clicking here. ALL items must be returned in the original box with all packing materials and accessories. Any item which is shipped with a seal from the manufacturer may not be returned if the manufacturer seal is broken. ANY returns that are received not in original box, missing packing materials and/or accessories may be refused or subject to a restocking fee. ANY SIGNS OF WEAR, TAMPERED ITEM, REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN. A package that is refused by the customer, or undeliverable, shipping fees will be deducted. Original shipping costs will be deducted from all non-defective returns, additionally the customer is responsible for return shipping.